I.T. Support for Employees

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To get your request routed and worked on quickly, please submit a support ticket.

Help video on using the ticketing system. (7min)

*Hours: Monday to Thursday 8:00am to 4:30pm; Friday 8:00am to 4:00pm
Phone: (805) 965-0581 x4215 or (805) 730-4215
Email: itsupport@sbcc.edu

*Hours subject to change during semester breaks.

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View the current status of SBCC enterprise level services

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Other Request Forms:

• Employee System Access Request Form
• Event Support Request Form
• Expire Exiting Employee's Access Form
• New Computer Request Form
• Temporary Account Access Request form (For SBCC Directors, Deans, and V.P.s working with outside vendors, consultants, volunteers, or other non-SBCC 3rd party persons)
• I.T. Project Request Form
• Request for Faculty Resource Center (FRC) Support

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Instructions, Troubleshooting Guides, Miscellaneous Info, etc:

• Ticketing System (JIRA)
• Canvas Guides
• Canvas Tech Support
• Campus Wifi Troubleshooting
• Faculty Training
  
• Instructions to add Campus Gmail to a Mobile Device:
  (Note:  IMAP and POP3 are not supported and will no longer work)
  • Android
  • iPhone/iPad
  • Apple Mail on Mac
  • Outlook
• Mobile Printing Instructions
• Password Policy
• Payment Card Industry Data Security Standard (PCI DSS) Employee Training
• Phishing: Recognize and Report
• Campus Portal Login Help
• Service Level Guidelines
• Multi Factor Authentication (MFA) Setup Instructions (google doc)
  Google Authenticator app:  iPhone or iPad  I  Android
• Using VMWare to access the college Virtual Desktop Interfaces (VDIs) - Campus Portal login/password required to access this document 
• Zoom Meeting & Video Conferencing Information
• Zoom Phone Information  New!

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